Shipping & Exchange Policy


Shipping Policy 

Anveshana offers free shipping within India.

All the orders are fulfilled by reliable courier partners.

All the orders are processed within a time span of 24 hours to 72 hours. The customer shall be notified by email when the product has been dispatched.

The product may reach you within a maximum timespan of one week. The company may not be held responsible for any further delays incurred by the delivery/courier partner.

The customer may track the product in the respective courier partner’s website.

International Shipping may attract respective shipping rates as per our courier partner. Kindly contact anveshanaclothing@gmail.com for any other queries in this regard.

Exchange Policy 

Anveshana does not provide refund, and hence we do not have a refund policy. We only have an exchange policy. 

Our Exchange policy lasts only up to 72 hours from the time of product delivery. If 72 hours have gone by since the product delivery, we cannot offer you an exchange.

If the package being delivered to you is in damaged condition, please refuse to accept the delivery. If in case, you may want the product to be returned due to it being damaged in a damaged packaging condition, we may refuse to accept your exchange request. Hence it is your responsibility to refuse the product right at the time of delivery in case of a damaged packaging.

Our product goes through rigorous quality check right during the time of manufacturing and after. In case of exchange request for reasons such as the fabric being torn or damaged, we need a proof such as video during the opening of the package.

While placing the order, you are expected to check our size chart and then order the correct size. We may not be able to fulfil your exchange request if in case you have selected a wrong size and want us to ship the correct size (For e.g., if your size is S, have ordered M and received an M). If in case we have sent you the wrong size, you are eligible for an exchange request. (For e.g., if you have ordered S, and received an M)

The product that you see on our website is the product that you get. There may be slight variations in the colour in your monitor/device due to its settings and resolution. In case you are not satisfied with our product, you may contact us at anveshanaclothing@gmail.com. With a valid reason we may take up your exchange request on a case-to-case basis.

A product can be exchanged only once, beyond which the exchange policy shall not be applicable.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The products on sale are not eligible for return.

We strictly do not do refunds on your bank account. We only offer store credits in case if there is no other desirable product from our store.

Please email to anveshanaclothing@gmail.com, mentioning the order number to receive the details of shipping address. As we are completely bearing the shipping costs, the return shipping costs shall not be born by us  and you shall be responsible to pay the shipping costs for returning the item. The product details must be declared including the product value while shipping the product back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund as store credit.

If you are approved, then your store credit will be processed, and an email will be sent to you with a Promo Code that shall contain the amount equivalent to the product, within a certain amount of days.

 

Please note:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at anveshanaclothing@gmail.com